---
title: "User attention and support"
lang: "en"
type: "advanced_page"
updated: "2024-01-04"
url: "https://www.fraternidad.com/en/user-attention-and-support"
translations:
  es: "https://www.fraternidad.com/es-ES/atencion-y-soporte-al-usuario"
  ca: "https://www.fraternidad.com/ca-ES/atencio-i-suport-a-l-usuari"
  eu: "https://www.fraternidad.com/eu-ES/erabiltzaileen-arreta-eta-laguntza"
  gl: "https://www.fraternidad.com/gl-ES/atencion-e-apoio-ao-usuario"
  en: "https://www.fraternidad.com/en/user-attention-and-support"
  zh-hans: "https://www.fraternidad.com/cn/yonghuguanzhuyuzhichi"
---

 ![Delt@ Support, CoNTA](/sites/default/files/styles/style_1920x400/public/node/advanced_page/field_image_main/Banner-soporte-delt%40-conta-y-oficina-digital_0.webp?itok=1232dhZN)

 

#  User attention and support 



  ONLY USER ATTENTION AND TECHNICAL AND ADMINISTRATIVE SUPPORT

20 hours, being in the months of    July and August from 8 a.m. to 4 p.m. ) . Below we indicate the different contact channels available through which you can send us any questions or suggestions:



 ![CHAT ON LINE]() ONLINE CHAT or WHATSAPP

You can contact our customer service and support center using the ONLINE Chat or using WhatsApp whose access you will find below or at the Tel. 660 060 261  (only WhatsApp messages, does not accept voice calls) :

 [ START CONVERSATION](https://extranet.Fraternidad.com/Fraternidad.Extranet.AE.Web/Buzon/Buzon.aspx)

 ![Teléfonos]()Contact telephone numbers

#  [ 91 418 32 40](tel:914183240)

#  [ 933 369 275](tel:933369275)

 ![Correo electrónico]() Email

#  [Click here to show mail address](#)

Our service will provide you with attention and support in various matters, including:

* Access to the Delt@ System and the CoNTA Portal.
* Installation of digital certificates for procedures.
* Completion of Accident Reports in Delt@.
* Submission of the certificate of the General Meeting.
* Obtaining the personal income tax certificate.
* Information about the Mutua's service centers

 You can also request technical support about the Fraternidad-Muprespa Digital Office and the different services it includes:

* User request for access to the Digital Office.
* Management of Work Accident Reports and Relationships of Accidents without Medical Leave
* Processing of financial benefits.
* Presentation of documentation of termination processes.
* Obtaining monitoring, absenteeism and accident reports.
* Configuring report subscriptions.
* Etc.