Hospitalized patient guide

At The professionals who will assist you will do everything necessary to make it as comfortable as possible.

The Hospital

In this guide you can find information about:

Admission Service Management.

• You will be provided with a bracelet with the TAG identification system, so that your companions can know your location during the surgical process.

Information about the hospital stay:

• Surgical interventions, medical visits, food and meal times, room cleaning, cleaning, visits from companions and Hospital Discharge.

Other services for patients and companions:

• Digital television, Cafeteria and restaurants, Public parking (with 16 charging spaces for electric vehicles).

Hospital rules and recommendations.

• We request your collaboration so that your stay in the hospital is as pleasant as possible

Special units:

• Health services, examinations and complementary tests and Rehabilitation.

Access to your clinical information:

• Informed consent, the request for clinical information, the Electronic Health Record, the  Patient Portal  and the My Frater Patient App.

Thanks, suggestions and complaints.

• Your opinion is very important to improve the care we offer.  We also have the figure of Mutualist Defender .

Rights and duties of patients.

• We put at your disposal the basic principles of the Mutual Fund regarding autonomy, rights, obligations, information and clinical documentation, collecting the premises established by law.

Concepts of interest used by the Mutual.

• We provide you with a glossary of technical concepts to improve the information you need.