Fraternidad-Muprespa THANKS YOU FOR INVESTING YOUR TIME AND HELPING US IMPROVE

In Fraternidad-Muprespa, Mutual Collaborator with Social Security, we are increasingly becoming more aware of the importance of listening to our patients. We want to be sure that we offer the best service and that it is perceived as such.

For this reason, for a few years now we have been carrying out satisfaction surveys among those workers who have visited our care centers.
In this time there have been more than 30,000 patients surveyed, to whom we have listened through their evaluations and observations. In the first half of 2016 we have reached more than 6,000 patients.

Observations are of great value to us as they bring us closer to the experience as it has been perceived by our patients and not as we believe we have offered it.

This gives us the opportunity to improve those aspects susceptible to such improvement, and to emphasize those good practices recognized as such and that have been of great value to the respondent.

As a significant piece of information, we would like to highlight that the general perception of the service has increased compared to the same period of the previous year from 8.19 to 8.27 on a scale of 1 to 10, also increasing the sample by 249 patients.

Any company that values ​​its customer must implement mechanisms to improve its services and that is why today we are involved in carrying out surveys for any service that we demand, buy or need.

The service we provide at the Mutua is not just any one, it is one of the most important because it involves the recovery of health, which is one of the pillars that human beings need to maintain their emotional balance.

For this reason we want to take the opportunity to thank all those who have given us a few minutes to do these surveys and help us improve, since we are aware that if there is something scarce and highly valued in today's society, it is our time.

Thank you for taking your time to help us improve.