FM Habana Hospital participates in the II National Congress of Hospital Nursing Care

The Director of Nursing of the Hospital

Caridad shared with the attendees a presentation with the title “Patient experience nurse: a project turned into reality” explaining how this figure has been consolidated as an axis of safety, communication and support throughout the patient's entire care itinerary, detecting needs, resolving doubts and improving perceived quality.

He has also highlighted the pioneering incorporation of systematically both the patient's experience and the clinical results of our interventions. PROMs indicators focus on the results reported by the patient about their health status, while PREMs indicators evaluate the experience of care.

Finally, he explained the incorporation of FraterZen a new virtual space (which can be accessed by scanning a QR code with your mobile phone) that contains a series of relaxing, well-being and positive informative content, to relieve the stress and tension that patients may suffer during their admission. hospital or waiting in a consultation, a project specially designed to improve the stay of patients in Fraternidad-Muprespa centers.