“Two consecutive years above 9.6.” HFMH patients value us

The results of the satisfaction surveys show the effort of all the professionals at Hospital patients.

The evaluation of our patients difference.

In 2022 the satisfaction rate is maintained, patients give us a 9.6, a rating that shows that we are capable of consolidating the improvements obtained.

From the inauguration of the Hospital in 2019 until the end of 2022, (period of the I HFMH Strategic Plan) the average grade has been outstanding. At PEC the first strategic line is patient orientation, to achieve this we work on the continuous improvement of our services and on offering excellent treatment.

And how do we do?

• With transparency in our actions, for this we make the App available to our patients MiFraterPaciente® that allows total accessibility to your story in real time clinic.
• Providing continuity in our care, with active monitoring by a multidisciplinary team and a holistic vision of patient care patient.
• Facilitating access through an agile transfer to the hospital, through an online evaluation system between doctors that avoids delays and transfers unnecessary.
• Reducing waiting lists, with an average of 3 days waiting for the consultation with the specialist and 5 days for the surgeries.