The Fraternidad-Muprespa Habana Hospital receives the EFQM 500 Seal for its excellent and innovative management
Fraternidad-Muprespa has been recognized with the EFQM 500 seal, a distinction awarded by the Management Excellence Club y EFQM which accredits the entity's firm commitment to an excellent, innovative and sustainable model. This recognition places the Mutual Collaborator with Social Security among the leading organizations in promoting management oriented towards people, results and social impact.
A drive for excellence in the mutual sector
During the evaluation process, their comprehensive patient-centered care model, with highly protocolized processes, a culture of humane treatment and outstanding results in satisfaction and service times.
It has also been highlighted leadership in innovation and research in traumatology, which is reflected in advanced technologies, such as 3D printing, virtual reality, nanoarthroscopy and lumbar navigation, along with pioneering scientific projects and a strong teaching ecosystem.
The hospital also has a high-level digital and analytical system, toolsbusiness intelligencein real time and a solid cybersecurity framework.
Another of the strengths of the evaluation is its advanced infrastructure management y energy efficiency, certified with the LEED Healthcare Platinum seal and based on real-time monitoring. In the area of people, the organization promotes a strategy aligned with talent development, evaluation by competencies, continuous training and analysis of the work environment.
It is also detailed that the center has two relevant good practices: the sterilization process, integrated into the care operations, especially in the operation of the operating room block, and the surgical programming, considered the operational core of the hospital, fully digitalized and integrated to improve efficiency, coordination and patient experience.
A recognition of collective effort
Joseba Arano, Director of Services of the Management Excellence Club, presented the badge and explained that "The EFQM 500 recognition highlights a management model that combines in an exemplary way care excellence, innovation, technology, sustainability and human commitment at the service of a mission of enormous social impact: the comprehensive recovery of people who have suffered work accidents, many of them of special severity and complexity. After reviewing the points most valued in the evaluation, he added that they reflect"the professionalism, dedication to service and capacity for continuous improvement of the Hospital and Mutual Fund teams."
For Fraternidad-Muprespa, obtaining the EFQM 500 Seal “It is a recognition that fills us with satisfaction and confirms that we have been doing things well for a long time. This evaluation has given us the certainty that the path we have taken is the correct one.” as explained by its managing director, Dr.Mayoralas Sanctuary, who added that the seal “corresponds to each of the people who work in this Hospital, from those in the operating room to those who receive the patient.”.
For its part,Charity Amador, director of nursing at the Hospital, highlighted that this seal “"It is not only a recognition of excellence, but a way of understanding healthcare work based on quality, rigor and care." In a context“where speed usually prevails over reflection and technology constantly advances”, Amador claimed “the importance of close care, patient safety and continuous improvement as fundamental pillars of the organization.”
The doctor Alvaro Minuesa, head of the center's Traumatology Service, also valued this recognition positively, given that“Exceeding 500 EFQM points objectively validates that our healthcare processes, patient safety and medical innovation are aligned with the highest international standards”. Likewise, he assured that this seal “"reinforces the commitment to mutual workers and associated companies, to offer cutting-edge, efficient medicine focused on people's health and well-being."
The EFQM Seal is an international recognition that accredits the level of excellent management of an organization according to the EFQM model, a reference tool to promote transformation, sustainability and continuous improvement. In Spain, the Excellence in Management Club is the official representative of EFQM in Spain and the entity responsible for granting this distinction.
