To associate a company with

You can consult more information in our web section:Join

Joining Fraternidad-Muprespa as a self-employed worker can be done in two situations:

• If you are going to register for Social Security: You will be able to choose Fraternidad-Muprespa as a mutual collaborator when processing your registration in the Special Regime for Self-Employed Workers (RETA).
• If you are going to change mutual insurance: If you are already registered as a self-employed worker and want Fraternidad-Muprespa to manage the protection of your contingencies, you can request the change of mutual insurance company within the deadlines and in accordance with the requirements established by current regulations.

You can consult more information in our web section:Adhere

• Report the accident to the company and request the Assistance Request Flyer (VSA) completed and signed/stamped.
• Go to the healthcare center Fraternidad-Muprespa or concerted center closest to where you are, providing the VSA as far as possible. You can locate the nearest center in ournetwork of centers.  

If the accident is serious, you should call emergency services.

Contact us at the following phone number: +34 913 896 398

If you are the worker…
To request a copy of a medical report there are two options:
a) Show up with your ID at the branch where you were treated and pick up the copy.
b) Contact the delegation where you were treated, identify yourself and request that we send you a copy of the medical report to the address you provided in the Assistance Request Questionnaire as your usual address.
NOTE: Shipments will not be made to addresses other than those listed on the Assistance Request Questionnaire.

If you are the company to which the worker belongs...

There is no longer a copy of the medical report intended for the company. The information from these medical reports is received by the company through the FIE / FIER files of the INSS. You can get more information at:https://www.seg-social.es/wps/portal/wss/internet/Empresarios/PrestacionesPensionesEmpresarios

The Medical Reports for Confirmation of Discharge (PMCB) for Common Contingencies must be presented at the corresponding delegation before each Direct Payment transfer in order to collect the Temporary Disability (IT) benefit. These parties may send them by email to their reference delegation, which can be found at   https://www.Fraternidad.com/es-ES/comuniquese-por-correo-electronico-con-su-delegacion or present them personally there.

All information about the payment of the benefit (payment schedule, information on the amount, informative SMS messages, etc. can be found at https://www.Fraternidad.com/pagos

The deadline for sending a report of a work accident with medical leave is no more than five business days from the date the accident occurred or from the date on which the doctor has issued the sick leave to the worker treated.

You can confirm your appointment in two ways:

• If you have received an SMS with the date. If you have not received it, we may not have your updated phone number; In that case you should contact your Mutual Fund.
• Checking your appointment atPatient Portalor in My Frater Patient.

To change the date, you must contact your delegation. You can locate the phone in thecenter directory.

If the vehicle has not come, contact yourdelegationto check the status of the service.

The transport request must be managed through your delegation.

The professional contingency benefit is the financial and assistance assistance that a worker receives when they suffer a work accident or an occupational disease as a result of their work activity.

You can consult more information in our web section:Professional contingency benefit 

Financial benefit intended to compensate for the loss of income suffered by a worker when, due to a common illness or a non-work accident, he or she is temporarily unable to work and requires health care from Social Security.

You can consult more information in our web section: Common contingency benefit

These are Social Security benefits intended to financially protect pregnant or breastfeeding workers who, due to unavoidable occupational risks that may affect their health or that of their child, must temporarily suspend their work activity or cease it if they work as a self-employed person. Their objective is to compensate for the loss of income that this situation causes them.

You can consult more information in our web section:Risk benefit during pregnancy and breastfeeding

It is a benefit that aims to compensate for the loss of income of workers who must reduce their working hours to directly, continuously and permanently care for a child or dependent minor affected by cancer or another serious illness, for the duration of their hospitalization and continued treatment.

You can consult more information in our web section:Benefit for caring for minors affected by cancer or other serious illness

They are financial aid intended to cover extraordinary needs that may arise as a result of a work accident or an occupational disease, provided that said contingency generates a situation of special need for the worker or beneficiaries.

You can consult more information in our web section:Special benefits and social assistance

You can do this throughPatient Portalor in the My Frater Patient App in the benefits section. 

You can contact your delegation throughDirectory of Centers.

You can check the planned dates in thePayment Scheduleavailable on our website.

The amount to be received is available in thePatient Portaland in My Frater Patient.

Please review the detailed information on theDirect Payment. If after reviewing it you still have questions, contact your delegation.

Multi-device application for our patients with features such as: consultation of assistance, viewing medical images of tests, sending to Fraternidad-Muprespa documentation related to the medical process, finding centers, obtaining the withholding certificate and proof of attendance, among others.

You can consult more information in our web section:My Frater Patient ® Application for mobile devices

The C.C.C corresponds to the company's contribution account code, and it is a numerical code that the General Treasury of Social Security assigns to entrepreneurs and other subjects responsible for paying contributions to the Social Security System which corresponds to the old employer and registration numbers. 

To avoid problems with the C.C.C. Make sure that the code entered meets the following aspects 

- Consists of 11 digits
- If it only has 10 digits, you have included a 0 in front
- Does not contain spaces, slashes, periods, commas or any other characters. Ex: 01123456742.

To work on the AOC portal we must obtain a digital certificate from the chambers of commerce, industry and navigation of Spain. We can do this, for example, through the page www.camerfirma.com. 

This certificate identifies us as representatives of a company that makes communications to the AOC portal and that these communications are legally equal to a signed document.

You must select the option "Request user".

Next, select the type of user: Associated Company, Consulting, Self-Employed, Provider or Patient, complete all the fields marked with * and validate your population.

In the application itself the contract will be downloaded, which will be sent to us attached to the application. When we have received the documentation and validated the data, you will receive an email notifying you that your user has been activated. From that moment on, you will be able to log in with the password you indicated when making the request.

The Fraternidad-Muprespa Digital Office includes a digital service with which associated companies and collaborating consultancies can manage and process your Work Accident Reports (PAT) in the Delt@ System.

The Digital Office service offers a draft of the report, practically completed in its entirety, to facilitate processing. The information provided already completed has been previously collected by Fraternidad-Muprespa during the care provided. The company or consultancy must provide the remaining information and, once the accident report is completed, you can download the PAT Delt@ remittance file for presentation on the Delt@ System portal.

Once the PAT Delt@ remittance file has been generated, you must access the Delt@ System through the “Registered user” option, access the “Document Management” menu, “Work Accident Report” and “Import Remittance”. Next, you must choose the “XML” remittance format and select the file from the “Upload and Sign” button. Next, we press the “Accept” button, on the next screen we press the button that appears that says “Sign and Send”. The Delt@ system will provide you with an identification code with which you can then check the status of the shipment.

The Digital Office also includes a service for the management of Work Accident Relations Without Medical Leave (RATSB), with which associated companies and collaborating consultancies can manage and process your RATSB in the Delt@ System.

The management of these documents is even simpler and more agile than PAT management, because the application offers all the completed data. The company or consultancy may download the RATSB Delt@ remittance file for presentation on the Delt@ System portal.

The digital certificate is free. It can be requested online at the following address:http://www.cert.fnmt.es/.

Once the application has been made online, the applicant must appear at any Tax Agency office to identify themselves and activate their certificate. 24 hours later, you can download it from the Internet.

The service of the Digital Office for the management of Work Accident Reports offers companies and consultancies a draft of the accident reports pending submission, with all the data practically completed. The completed information provided has been previously collected by Fraternidad-Muprespa during the care provided. The company or consultancy must provide the remaining information and, once the accident report is completed, you can download the Delt@ remittance file for presentation on the Delt@ System portal.

The Digital Office user must complete the part data that remains to be filled out and select the “Generate Remittance” option to obtain the remittance file that can later be imported into the Delt@ System.

The service of the Digital Office forManagement of Work Accident Reports includes a notification that the company or consultancy will receive in their personal mailbox of the Digital Office as soon as there is an accident report pending to be presented in the Delt@ System.

In addition, the Digital Office user will receive an email to inform them that they have PAT pending processing. The email includes direct access to the Digital Office service for managing accident reports, so that the company or consultancy can process the accident report in the Delt@ System as soon as possible.

The service of the Digital Office forManagement of Work Accident Relationships Without Medical Leave (RATSB) includes a notification that the company or consultancy will receive in its personal mailbox in the Digital Office every 1st of the month, if the company has had an accident without medical leave or with sick leave and discharge on the same day. The purpose of the notification is to inform that the corresponding RATSB must be presented in the Delt@ System and to facilitate said process through the Digital Office.

In addition, the Digital Office user will receive an email to inform them that they must process the RATSB. The email includes direct access to the RATSB Digital Management Office service, so that the company or consultancy can process the relationship in the Delt@ system as soon as possible.

In the event that we cannot access the Delt@ System Portal, we must perform the following actions:

• Add delta.mites.gob.es andserviciosdelta.mites.gob.es as trusted browser sites.
• Disable pop-up blockers.
• Remove possible search engine bars with pop-up blockers.
• Delete cookies and temporary Internet files.

If, despite making these changes, you continue to have access problems, please contact our user service and support, to indicate the correct and updated configuration.

If you have forgotten your password to access our Digital Office, you must click on the link Have you forgotten your password?, which is located on the access cover to the Digital Office. To validate your data, you will be asked to enter your ID, email and the telephone number you provided in the registration request.

Once these data have been validated, an email will be sent to the address you provided us, with a new provisional password, which, for security, must be changed the first time you access the Digital Office.

The user is in processing because we have not yet received the signed contract with the required documentation.

If you have not received the contract, or have questions about what you should do, contact us through the contact form or by calling 914 183 240 and 933 369 275 in the case of Catalonia.

To add one or more CIF to your account Digital Office , you can indicate the CIF that you want to be added well in the application itself in the section “ Observations” or through the contact form or by calling 914 183 240 and  933 369 275 in the case of Catalonia.

To consult the companies that you can access with your username, once inside the Digital Office area, you must click on the link  Personal area, located at the top right of your page.

In it you can consult all your personal data, including the companies that are linked to your user.

The Fraternidad-Muprespa Digital Office offers differentiated services to mutual members according to their type of user (associated company or consultancy). Below are some of the most important services it offers:

• Mutual Member Services (company or consultancy):
  • Request an accident analysis report in Professional Contingencies
  • Generate Assistance Request Flyers
  • Process ePAT subscription
  • Consult workers' medical leave
  • Consult delegated payment deductions and report incidents to the mutual insurance company
  • Get listings for:
    • Tracking open processes
    • Accident reports pending processing
    • Accidents without medical leave
    • Etc.
  • Advisory Services:
    • Check your data
    • Check your portfolio
  You can consult the details of all the services that our Digital Office offers to our associated companies and download our information brochures, by clicking here.

Accident reports, due to their complexity, are not executed online. When you make a report request, the system records it, and, within a maximum period of 24 hours, the report is executed.

As soon as it is available, an email will be sent to you informing you of this situation, at which time you can access the Digital Office, the option Consult my requests, and proceed to download your report.

The material included in the first aid kits that we provide is that included in Order TAS/2947/2007 and reflected in the electronic application form included on our Website (authorized disinfectants and antiseptics, sterile gauze, hydrophilic cotton, bandages, tape, adhesive dressings, scissors, tweezers and disposable gloves; without allowing the inclusion of other pharmaceutical products or substances). 

Therefore, no article not reflected in the Royal Decree can be supplied by accident insurance companies to their associated companies.

Your request must be made through the form on our web portal which allows all mutual companies to request free electronic first aid kits. 

Completing the request through this form allows for more efficient management, reducing delivery times (by providing us with all the necessary information). 

If you cannot use this route, please notify us through your service manager at Fraternidad-Muprespa, at your usual management office or the electronic service desk.

• By telephone: for any MEDICAL EMERGENCY there is a free contact telephone number: 900 269 269 (24-Hour MEDICAL EMERGENCY Service).
• Chat Channel (WhatsApp Tel. 660 060 261 o Web)
• Center of attention.
• Web form

• Consult the address of a healthcare center
• See the contact telephone number of your delegation
• Know schedules and available services
• Identify the center closest to your location

You can access directly from the Fraternidad‑Muprespa website through the link toNetwork of Centers.

The prevention of occupational risks is a fundamental pillar to guarantee safe and healthy work environments. For this reason, Fraternidad-Muprespa makes available to its mutual companies and workers different resources and initiatives aimed at promoting a preventive culture, facilitating access to specialized information and promoting training in occupational health and safety. Among them stand out:

• Previene:   Informative portal on occupational risk prevention:Access
• Prevention Campus: Fraternidad-Muprespa training platform that brings together awareness-raising initiatives aimed at promoting a preventive culture based on safety, health and occupational well-being among workers in mutual companies.Learn more

The Escolástico Zaldívar 2804 Awards are awards created by Fraternidad-Muprespa in 2013 to recognize mutual companies and entities that stand out for their good practices in occupational risk prevention, safety, health and well-being at work. They receive their name in tribute to Escolástico Zaldívar, founder of the entity.

Its objective is to reward those organizations that go beyond mere legal compliance and develop innovative initiatives that improve the working conditions, safety and health of their workers.

To know more information you can consulthere

You can see and send us your testimonialshere.

• In person at any of the entity's offices.
• Directly to the Mutual Member Ombudsman via email: Click here to show email
• Through the form contact of the website.
• Digital Office from Fraternidad-Muprespa, accessing Contact us and specifying that it is a complaint/claim.
• App My Frater Patient, accessing Contact us and specifying that it is a complaint/claim.
• Through the Virtual Claims Office: www.ovrmatepss.es/virtual
• By postal mail to any Mutual center.

Learn more