Information for direct payment workers

SMS notification of direct payment transfers requires that in the request, you have expressly selected this communication option and that you have provided a correct mobile phone number.

In the event that you have not selected this option and would like to activate it or change the telephone number that you initially provided, you must contact the Mutua administrative center that corresponds to you.

Fraternidad-Muprespa, on the day it received the SMS, has given the payment order for its benefit to the bank with which we work.

If this entity is the same as yours, you will normally receive the deposit on that same day, otherwise, and depending on the protocols between both banking entities, it could be that the deposit into your checking account is delayed between 24 and 48 business hours.

The amount of the benefit that has been paid depends on several factors, the main ones being: the regulatory basis, confirmed payment period and contingency of your benefit.

The date indicated is the last day of benefit that has been calculated and paid in that payment.

Normally this date will coincide with the last day of the expired month but, on other occasions, the date may be earlier when the information we obtain from Social Security does not allow the benefit to be confirmed until the end of the month.

As soon as Fraternidad-Muprespa has information to confirm the rest of the benefit accrued in the previous month, an extraordinary transfer will automatically be issued for the period between the last confirmed date and the last day of the expired month.

These extraordinary transfers are issued weekly, every Thursday (or the next business day).

For example:

Suppose that on May 5, 2021 you received the following SMS...

The amount The benefit that has been paid depends on several factors, the main ones being: regulatory basis, confirmed payment period, contingency of your benefit and, in the case of IT derived from common contingencies, the payment method (normal IT or unemployment).

To know in detail the benefit that has been paid to you, we recommend that you access our digital office or our App.

In order for us to modify the account number in which we have been depositing your benefit, you must go to any of our offices to request the change, attaching a recent document that allows you to prove your ownership.