Mission, Vision and Values

Restore the health of protected workers and provide economic benefits with the best care and guarantee.

Offer a close, agile and professional service to the workers, entrepreneurs and self-employed workers of our Mutual Fund.

Fraternidad-Muprespa aims to achieve success through exemplary behavior both internally, with its stakeholders and with society in general. It is aware of its role as a Collaborating Entity with Social Security and its non-profit nature. Our stable commitment to the principles of the United Nations, to the best management and organizational practices and its rigor in the performance of its functions ensure impeccable, honest and exemplary operations. 

These are the values ​​that govern its actions:

Customer service.

Regarding customer service, the aspects to highlight are the following:

• Speed ​​and agility in providing care to protected workers, always seeking health excellence.
• Equal treatment for all members and members.
• Resolution capacity.
• Transparency about the reasons that lead us to make decisions.

Employee commitment.

All employees will collaborate in the execution of any activity. In this sense, the following specific values ​​must be highlighted:

• Transparency and communication between employees to achieve the entity's objectives.
• Teamwork in order to guarantee better service and higher quality.
• Contribution, by each employee, of their knowledge in order to achieve greater efficiency in management.
• Respect and equal treatment among and all Fraternidad-Muprespa employees.

Sense of public.

Fraternidad-Muprespa must have as a fundamental value the sense of public affairs in its management, since it provides a service to which protected workers have the right. In this sense, it is essential:

• The agile application of the rules and policies dictated by Social Security.
• Transparency in management.
• The protection and defense of public assets and income managed by our Mutual Fund.

Efficiency, quality and innovation.

Fraternidad-Muprespa must manage with efficiency, quality and innovation. Specifically, it is essential:

• Take advantage of and optimize the resources available to provide services and achieve corporate objectives.
• Guarantee benefits in accordance with Social Security criteria within reasonable deadlines and with adequate and proportionate costs.    
• Promote innovation, improvement, creativity and the application of the best technologies to progress in management and quality.
• Commit to maximum healthcare quality.
• Promote the acquisition of knowledge by employees and the organization itself (knowledge management).

Ethics and corporate social responsibility.

Fraternidad-Muprespa will maintain and encourage ethical behavior of both the institution itself and its employees. In this sense, it is essential:

• Honesty on the part of all employees and the institution itself with all interest groups.
• Respect for the confidentiality of the information processed by the company, especially when it comes to the management of health data.   
• Promotion of Corporate Social Responsibility as an entity within the Public Sector and with a vocation to serve society.