Fraternidad-Muprespa summarizes the work performed during the alarm state
Since the state of alarm was declared in Spain on March 14, Fraternidad-Muprespa has carried out more than a hundred different initiatives aimed at its mutual companies, protected workers, self-employed workers and its own employees.
The initiatives carried out by the different departments of Fraternidad-Muprespa have sought during this time and always to facilitate the execution of procedures with the Mutual. One of the most important has been the payment of more than 160 million euros to almost 88,000 self-employed workers. The Mutual Funds as a whole paid almost 2.6 billion to more than 1.4 million self-employed workers. The large number of requests and their urgent processing meant the involvement of hundreds of Mutua employees, both from central services and the Network, with the aim of complying with the Mutua's commitment to pay each benefit as soon as possible.
From the Digital Office, improvements were implemented to simplify the management of procedures, which translated into greater agility when requesting benefits, especially the Extraordinary Benefit for Cessation of Activity for Self-Employed Workers.
In the Systems Department the necessary solutions were provided so that more than a thousand employees of the Mutual Fund could telework from their homes. Protocols, agile methodologies and necessary technical supports were established to make the necessary 180-degree turn due to the state of alarm, and continue providing the service that characterizes us, at a time when the volume of work multiplied significantly.
The Hospital 21 patients, with an average age of 84 years, 11 women and ten men from public health service centers, arrived at the center to be treated by the medical team, led by Antonio Ortega, Head of the Internal Medicine Area. Despite the difficult initial prognoses complicated by their previous pathologies, 14 of them were discharged, as we could see in the emotional videos in which we saw how they left the hospital after their recovery.
Both from the Mutua's Own Prevention Service, aimed at its employees, and from Prevention and Development of the Culture of Health, aimed at its mutual members, the Fraternidad Muprespa teams have focused on providing safety and protection advice to avoid infections. In total, more than 250 prevention communication actions at a time when this information was vital and essential.
The Communication Department has kept the numerous information and documentation updated daily through various channels, which has allowed companies, mutualists and consultancies to have regulatory updates or resolve thousands of doubts. News on web portals, updating of regulatory and legal content from official and institutional sources, segmented sending of communications via email and communications on social networks, have served as a bridge between the Mutual Fund and its interest groups.
One of these initiatives, called “Solidarity Mutualists”, has served to make visible the generosity demonstrated by hundreds of associated companies, both large and SMEs, that have contributed to alleviating situations of resource scarcity with donations of various kinds.
Likewise, the workers of the Network of centres of Fraternidad-Muprespa have had a prominent role in this stage given that they are the closest link with the mutual companies.For this reason, they have reinforced with their workers the numerous procedures inherent to this stage, while offering direct information and the usual services.
Fraternidad-Muprespa wanted to reflect part of this great work, in a podcast that included the participation of doctor Antonio Ortega, Head of the Internal Medicine Area at the Fraternidad-Muprespa Havana Hospital; Olvido Arenas, director of the Production, Systems and Communications department; Antonio de Cos, director of the Prevention Service; Vicente San Pedro, director of the Fraternidad-Muprespa Delegation in Porriño, Pontevedra; Juanjo Herrera, head of the Web and Design area; Jesús Pedroso, from the Department of Communication, and Carlos Maya, Prevention consultant from the Department of Prevention and Development of Health Culture, as an example of how a mutual insurance company, Fraternidad-Muprespa, has lived through this COVID-19 time
