Esteban Mate, Deputy General Manager of Management of Fraternidad-Muprespa participates in Insurance Revolution

Fraternidad-Muprespa has participated in the expert panel “Accelerating the culture of innovation: key aspects in the organization” of Insurance Revolution organized by IKN Spain.

Participating in the table were Esteban Mate, deputy general director of Management of Fraternidad-Muprespa; Luis Martín, Innovation Expert of National-Nederlanden; Javier Polo, Innovation expert and director of legal advice at Agroseguro, and Pablo Montoliu, Chief information & Innovation Officer at AON Spain. The moderator of the table was José Luis Martínez, senior executive account manager – Finance & Insurance at Cloudera.

Innovation in companies has been the central point of this round table. All experts have agreed that innovation is a creative idea that allows companies to improve. Furthermore, they consider that the participation of the entire team is necessary to carry it out. In this regard, Esteban Mate has added that “to innovate you also have to listen to the customer”.

In recent years, at Fraternidad-Muprespa we have energized the organization and we have managed to adapt the Mutual to different situations that required changes. “This is the only way to explain why Mutua is 90 years old and that I can be participating in the Innovation Revolution forum from one of the most modern hospitals in Europe, property of our organization.”

Mate wanted to highlight five of the common barriers when it comes to innovating: “being able to detect the real problem, the ego of some managers, the involvement of management, the lack of knowledge of outside experts and the lack of alliances with the employees who are going to carry out the new procedure.”

Is traditional no longer valid? Do we always have to innovate? Esteban Mate responded to this question and assured that “we have to innovate and adapt to the reality we live in, but without the company losing the essence that makes it different.” He has also stressed that “if the role of the Mutual Society is to cure people, it has to continue doing so by providing itself with new tools that allow it to get closer to the patient”