Fraternidad-Muprespa obtains the AENOR certificate in accordance with the National Security Scheme

Fraternidad-Muprespa has obtained the AENOR certificate for complying with the requirements set out in Royal Decree 3/2010 of January 8, which certifies that the Information Systems and Services of the Mutual Collaborator with Social Security have been audited and comply with the requirements of the standard that regulates the National Security Scheme in the field of electronic administration.

Mónica Barroso, director of AENOR for the Central Region and the Southern Region, and Enrique Megía, director of the AENOR headquarters in Madrid, have been in charge to deliver the certificate to Pedro Serrera, deputy director general of Information Systems and Services at the headquarters of the subdirectorate, on José Abascal street in Madrid. The National Security Scheme aims to establish the security policy when using electronic means in relation to the Public Administration. The scope of this certification extends to the digital services provided by the Mutual Fund to users of the Digital Office (associated companies, collaborating consultancies, affiliated self-employed workers, suppliers and insured employees).

With obtaining this certification, Fraternidad-Muprespa advances in the commitment to the security of Information Systems, adding it to the integrated ISO 9001 and ISO/IEC 27001 system that it already has, to support the management activities of IT and telecommunications infrastructures.

“For Fraternidad-Muprespa, compliance with the National Security Scheme is of special importance. In essence, it establishes security principles that protect the digital relationships of the entity with our protected workers, associated companies, patients and other interested parties,” Pedro Serrera said during the delivery ceremony, adding that “the ENS was created with the objective of providing greater security to relationships.” telematics of the public sector with citizens and users of its services. For this reason, we wanted to include within the scope of compliance of the ENS our Digital Office, the Web portal through which we offer information services to the aforementioned groups," he concluded.

For her part, Mónica Barroso explained that "AENOR has been the first entity accredited by ENAC to certify the new version of the scheme. Today, cybersecurity must be part of the good practices of organizations, and Fraternidad-Muprespa has once again demonstrated its commitment to workers, administration and its different audiences.”

Quality, environment and customer satisfaction certificates

Fraternidad-Muprespa has also renewed three certificates from AENOR. These are the UNE-EN ISO 9001:2015 standards, Quality Management for the administrative management activities of the services associated with the coverage of Professional Contingencies and Common Contingencies of the affiliated patient; ISO 14001:2015, Environmental Management for associated services; and 10002:2018 on quality management, on guidelines for the treatment of complaints in customer complaints.

These three certificates were collected Natalia Fdez. Iglesias, director of the Quality and Environment Department.

In 2018, La Mutua obtained the Complaints and Claims Handling certificate from AENOR for the first time.“The implementation of this system allows not only the processing of complaints efficiently, providing solutions and guiding the protected group on the rights and possible dispute resolution mechanisms, but also an undeniable commitment to continuous improvement, also favoring corporate reputation,” as highlighted by Marta Carabanchel.

With respect to the other two certificates, they focus on the effectiveness of the quality management system to satisfy the needs and expectations of the client in the field of administrative management, and the environmental standard par excellence, the central axis of environmental management and an essential tool for integrating the environment into the overall management of Fraternidad-Muprespa.