People submitting a Complaint or claims

Complaints and claims management policy

The Complaints and Claims policy defined by Fraternidad-Muprespa is based on the ISO 10002:2018 Standard. 

To this end, the Management of 

  • Meet operational and organizational requirements. 
  • Investigate, identify and apply best practices in the handling of complaints and claims. 
  • Promote a customer-focused vision within the organization. 
  • Take into account the opinions of customers, staff and other interested parties. 
  • Promote improvement, and allocate the necessary resources to ensure the successful implementation of the Complaints and Claims Management Policy. 
     

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