Digital evolution of Fraternidad-Muprespa
In a hyperconnected, agile and changing world, being close to our mutual members and protected workers continues to be essential to give them the best service. We are aware that digitalization is a fundamental aspect to achieve this.
At Fraternidad-Muprespa we already did it 20 years ago, thanks to a strategic commitment to technology, we have maintained it all this time and continue to evolve. Since 2000 we had an integrated management system, a tool that is still in force; in 2001 we started with the first big data in the sector. In 2002, the Mutua already had a corporate intranet and in 2004, to interact with our clients, we created our current Digital Office, and in 2005 we undertook projects such as the paperless care center or the electronic medical record.
Fraternidad-Muprespa , digital pioneers
Therefore, while talking about digital transformation, at 20 years of experience serving people. We are, proudly, digital pioneers.
We seek to generate differential proposals, new services and personalized digital and useful products. Our duty is to offer such a level of digitalization, so that electronic means are the preferred means of relationship with us, in an intuitive and easy way. We place the user at the center of the design of our services, specify the strategy, implement a methodology and monitor the state of digital evolution. All this through guiding principles and facilitators of change .
An omnichannel and open mutual insurance company
How? With these 7 facilitators of change
1. Offering a digital welcome pack to new associated companies.
2. Digitizing the contact points.
3. Improving and evolving our databases of mutual companies and protected workers, always complying with legislation on the protection of personal data.
4. Digitizing and optimizing the relationship between the Mutual Fund and our suppliers with a specific digital office and better internal management applications.
5. Incorporating digital technology to evaluate quality, with the aim of integrating channels that report on user satisfaction in real time.
6. Developing an application, to open a new direct channel with advisors and help them solve problems with a direct, agile and functional relationship.
7. Using tools that allow us to know the value that the new digital communication channels bring to our mutual members.
A digital Mutual 24/7/365
We want to streamline customer service, and guarantee the highest standards of safety and performance at any point and anytime you need us. It deserves an optimal experience and having us closer.
How? With these 5 facilitators of change
1. Paperless centers.
2. Agile methodology.
3. Automated processes.
4. Digital hospital.
5. Digital diagnostics.
Advanced data analytics
Data is an asset to make decisions sooner, faster and of higher quality.The algorithms with which we treat them imply real improvements in the services we offer. All information must be created, stored, protected, shared or published in accordance with all necessary security and privacy safeguards.
How? With these 4 facilitators of change
1. Preventive digital content for workers and companies.
2. Information available to the patient through digital channels in the Patient Portal (Web) and MyFraterPaciente (App).
3. Development of management reports, available to mutual members through their Digital Office , to help them in the management of accidents and absenteeism.
4. Predictive analytics.
At Fraternidad-Muprespa we began a disruptive path twenty years ago with a digital transformation that is still underway, which brings us closer and improves our mutual relationship. This reinforces the link between both parties, which also means that the quality we offer increases.
